Shipping Policy
Shipping Policy – Benedict’s Watches
At Benedict’s Watches, our goal is to provide a smooth and transparent shipping experience for all our customers. Below are the details of our shipping process.
Shipping Areas
Countries We Ship To:
We currently ship within the United Kingdom.
Future Expansion:
We are actively working on expanding our shipping areas to serve international customers in the near future.
Shipping Costs
Within the United Kingdom:
- Free shipping on all orders.
No Hidden Fees:
All costs are clearly stated at checkout—no surprises.
Order Processing Time
- Orders are processed within 1-2 business days (Monday to Friday).
- Orders placed before 10:00 PM (GMT) will be processed on the same day.
- Orders placed on weekends will be processed on the next business day.
Transit Time
- Estimated delivery time: 5-7 business days.
- Delivery days: Monday through Friday.
Delivery times are estimates and may vary due to external factors such as weather or transportation delays.
Shipping Process
- We ship with trusted carriers such as Royal Mail, DPD, and DHL.
- All orders are insured. If your package is lost or damaged during transit, please contact our customer service team for assistance.
- We prioritize sustainability by using environmentally friendly packaging materials.
Tracking Your Order
- Once your order is shipped, you will receive an email with tracking details, including the courier’s name and tracking number.
- You can use our tracking portal on our website to monitor your delivery in real time.
- Our support team is available to assist with any tracking-related questions.
Procedure for Missing Items
- Contact our customer service within 7 days of receiving your package at support@benedictswatches.com.
- We will promptly address the issue by offering a replacement or refund.
Return Policy
- Returns are accepted within 14 days of receiving your order.
- Items must be unused, undamaged, and returned in their original packaging. Personalized items cannot be returned.
Return Shipping Costs:
- For defective products: We cover return shipping costs if the item is incorrect, defective, or damaged in transit.
- For customer remorse: If the wrong item was ordered, the item does not fit, or the item is no longer desired, return shipping costs will be covered by the customer.
Refunds are issued within 14 days after receiving the return and are credited to the original payment method.
No Restocking Fee
Benedict’s Watches does not charge restocking fees for returns.
For any further questions, please contact our customer service team at support@benedictswatches.com.
Contact Information
Business Name: Benedict’s Watches
Address: Daalwijkdreef 47, Amsterdam, Noord-Holland, 1103 AD, Netherlands
E-Mail: support@benedictswatches.com
Telephone: +31 6 57 59 08 18
Company Number: 94462879
VAT Number: NL866786806B01
Customer Service Hours
Monday to Friday: 9:00 AM – 5:00 PM
We aim to respond to all emails within 24 to 48 hours.