Frequently Asked Questions (FAQ)

Frequently Asked Questions (FAQ) – Benedict’s Watches

Orders & Shipping

1. Where do you ship to?
We currently ship within the UK and USA. All orders come with free shipping.

2. How long does delivery take?

• UK Orders: Estimated delivery time is 6-9 days.
• USA Orders: Estimated delivery time is 5-7 days.

3. How can I track my order?
Once your order is shipped, you will receive a tracking link via email to monitor your order’s progress.

4. What shipping carriers do you use?
We work with trusted carriers such as Royal Mail, DPD, FedEx, and DHL to ensure safe and timely delivery.

Returns & Exchanges

5. What is your return policy?
We offer a 14-day return policy from the delivery date. To qualify, items must be unused, in their original packaging, and with tags attached.

6. How do I initiate a return?
To start a return, email us at support@benedictswatches.com with your order number and reason for return. Our team will guide you through the process.

7. Do you offer exchanges?
Yes! If you’d like a different model or color, please contact us, and we’ll arrange an exchange based on availability.

8. Are returns free?
We currently do not cover return shipping costs, except for faulty or incorrect items.

Contact Information

Business Name: Benedict’s Watches
E-Mail: support@benedictswatches.com
Telephone: +31 6 57 59 08 18
Company Number: 85325724
VAT Number: NL863586260B01

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Customer Service Hours

Monday to Friday: 9:00 AM – 5:00 PM

We aim to respond to all emails within 24 to 48 hours.